Service Engineer
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Job Description
Creating and implementing support plans for customer support projects at Teradyne. Focused on reducing equipment downtime and providing technical expertise for electronic devices.
Responsibilities:
- Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance team with objectives of reducing equipment downtime and maintenance cost
- Perform system installation, PM, calibration, retrofit, training and troubleshooting
- Escalates service problem and take ownership of problem until it is resolved
- Provides technical expertise and value to customers
- Provides answers to customer inquiries concerning system
- Provides hardware development and consultation
- More senior levels may provide recommendations/inputs into the next generation product development.
Requirements:
- Degree in electronics engineering or related field
- Experience in working with customer in the semi test area is a plus
- Has a good working attitude and willingness to work
- Can work under higher pressure & deal with constant requirement changes
- Have testing or ATE experience will be a plus
- Fluent in English is a plus
- Having experience in handler/prober H/W docking integration will be a plus
- Flexible to support business trip as project requirement
- ATE experience with on site support at OSAT will be a plus.
Benefits:
- Teradyne offers a variety of robust health and well-being benefit programs
- medical claims
- group insurance
- retirement plans
- paid vacation & holidays
- tuition assistance programs
- and more.
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