Service Team Lead
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Job Description
Technischer Service-Teamleiter bei Leica Biosystems, einem Krebsdiagnostikunternehmen. Führung von 16 Servicetechnikern sowie Steuerung von Kundenservice, KPIs und Prozessverbesserungen in Deutschland.
Responsibilities:
- Lead, manage, coach and mentor the service team in the assigned region
- Manage, coach, mentor and support a team of approximately 16 service technicians
- Conduct customer visits
- Support field technicians with preventive maintenance, repairs, troubleshooting, phone support and upgrades
- Achieve revenue utilization targets and annually defined KPIs
- Ensure the use of relevant Danaher Business System tools for process improvement
- Further develop robust daily management and participate in Kaizen events
- Apply problem-solving processes to implement root-cause and corrective actions
- Promote the service business, employee effectiveness and efficiency, and professional development
Requirements:
- Proven experience or ability to work in a leadership role
- Commercial drive to run the service operation profitably
- Proven success in using and implementing service KPIs
- Ability to drive and improve customer satisfaction
- Ability to prioritize the team's workload to maximize efficiency
- Fluent German with strong communication skills
- Good written and spoken English
- Knowledge of SFDC reporting and tools is an advantage
Benefits:
- Fully remote / work from home
- Flexible, remote-capable work models
- Rewarding career opportunities regardless of work arrangement
- Professional development opportunities
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