Signature Success Solution Engineer
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Job Description
Salesforce Solution Engineer driving revenue growth for Signature Success Plans. Collaborating with sales teams to ensure success and product expertise in a customer-facing role.
Responsibilities:
- Serve as a subject matter expert and strategist across Salesforce clouds, ensuring Signature Success inclusion in select sales opportunities and renewals.
- Drive Signature Success revenue growth by partnering with sales teams to position and sell Signature Success plans.
- Evangelize Signature Success plans both internally and externally.
- Collaborate effectively with various parts of the organization, including core account executives, specialist license sales, Sales Productivity, Marketing, CSG Regional Leaders, Technical Support, and Offer Management.
- Facilitate qualification, solution fit, pipeline progression, deal cycle participation, account reviews, and value assessments.
- Provide product feedback to Offer Management based upon active field sales engagement.
Requirements:
- Degree or equivalent relevant experience required.
- 3+ years experience in Technical Sales, Presales/Solution Consulting, Professional Services, or Technical Support.
- Essential Salesforce product knowledge inclusive of Salesforce CRM, MuleSoft, Data Cloud, Tableau or Agentforce.
- Proven background in technical sales, presales/solution consulting, professional services, or technical support.
- Ability to prioritize, multi-task, and perform effectively under pressure.
- Great attention to detail, with strong analytical and problem-solving skills.
- Collaborative and consultative work style, ability to thrive in a high-velocity, highly dynamic work environment.
- Deep understanding of customer success principles, solutioning approaches, and considerations.
- Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive-level buy-in.
- Ability to negotiate and close deals, understanding customer needs and aligning them with the Signature offering.
- Ability to travel up to 25%.
Benefits:
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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