Solution Architect
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Job Description
Solution Architect developing innovative, holistic solutions integrating customer experience, transformation, and AI technologies for complex client requirements. 100% remote role based in Germany.
Responsibilities:
- You develop innovative, holistic solution concepts that intelligently combine Customer Experience, transformation, and the use of AI technologies
- You analyze customer requirements and processes to identify optimization potentials and translate them into compelling proposals and tender documents
- Together with interdisciplinary teams, you design future-oriented service and transformation models tailored precisely to individual customer needs
- You manage collaboration with business units, partners, and interdisciplinary teams to integrate all elements into a coherent overall solution
- You prepare complex concepts in clearly structured, visually appealing presentations
- You keep a constant eye on current market and technology trends and proactively contribute new ideas
- In addition, you take responsibility for the methodological advancement of our solution-design approaches and actively work on the continuous optimization of our process models and best practices
Requirements:
- Degree in Business Administration, Business Informatics, or a comparable field preferred but not mandatory
- Several years of experience in Customer Experience, Customer Service, consulting, or solution design
- Experience in designing complex solutions as well as in proposals and tenders, ideally within interdisciplinary teams
- Solid understanding of digital business models, modern CX technologies, automation, and the application of AI
- Confident presence, strong analytical skills, and strategic thinking
- Excellent MS Office skills, especially PowerPoint and Excel, and the ability to prepare complex concepts in a structured and visually appealing manner
- High level of initiative, a solution-oriented work style, and enthusiasm for digital transformation, innovative customer experiences, and current technological trends
- Excellent German and English skills, both written and spoken
Benefits:
- Flexible working arrangements
- Professional and personal development opportunities with an internationally operating global market leader
- International colleagues in a pleasant working atmosphere
- First-name basis across the company, from interns to the CEO
- Great employee offers: exclusive shopping benefits with over 500 partner companies
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