Social Media Community Manager, French Canadian
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Job Description
French Canadian Community Manager and Moderator for Social Element, a global social media agency. Responding to audiences, moderating content, and escalating safety violations across client channels.
Responsibilities:
- Respond to complaints and queries on behalf of clients across social media channels
- Engage with online audiences through timely, professional responses aligned with each brand’s tone of voice
- Monitor social media channels and maintain positive, authentic brand interactions
- Moderate social feeds to ensure welcoming, judgment-free, safe, and inclusive communities
- Review graphic images and written content that violates community guidelines
- Escalate content covered by escalation processes, including child safety issues and bomb threats
- Connect with brand audiences in French Canadian markets
- Work approximately 16.5 hours per week across Saturday, Sunday, and Monday shifts
- Cover moderation and engagement shifts during the specified project hours
Requirements:
- Canada based
- Native-level French Canadian; strong French Canadian written skills
- Great level of English language and grammar
- Background experience in moderation, engagement, social customer care, and/or community management with a brand or digital agency
- Experience using Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube
- Up-to-date knowledge of social media trends and different audiences
- Confidence with digital technology and a variety of tech tools and platforms
- Self-motivated social media expert comfortable working remotely
- Windows 11 or Mac OS X version 14 (Sonoma) or higher with Admin credentials
- At least 8GB RAM; 16GB recommended
- Secure home-based broadband connection with minimum 20 Mbps download and 1 Mbps upload
- 40GB available HDD
- Webcam and headset
- Android or iOS device for 2FA
- Facebook account if required by the project for SMS/SMM or FSD roles
- Chromebook, Linux, and Cloud VMs are not supported
- Touchscreen monitor must be used with a keyboard and mouse
Benefits:
- Hourly paid basis
- Fully remote work arrangement
- Flexible availability across weekdays, evenings, and weekends
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