Social Media Community Manager – Independent Contractor
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Job Description
Social Media Community Manager focusing on community management, content creation, and social media engagement for major brands. Requires 3+ years experience and expertise in social media channels.
Responsibilities:
- Conduct community management, identify trends, and engage with the brand audience
- Identify, flag, and engage on trending topics and reputational issues
- Document and monitor additional activity as requested
- Create error-free messaging and real-time content to support clients' social media goals
- Engage with customers, influencers, and brand audiences on products, services, news, campaigns, and events
- Work with enterprise publishing and listening tools
Requirements:
- Minimum of 3+ years of professional experience with social media community management and/or social listening for a major brand
- Excellent social media skills
- Experience utilizing customer experience platforms
- Having Sprinklr experience is a significant plus
- Genuine interest in developing expertise in social media channels, including Facebook, Twitter, LinkedIn, Instagram, Twitch, TikTok, and others
- Excellent interpersonal skills, including interacting professionally with client executives and teams
- Excellent communication and presentation skills, both written and verbal
- Strong critical thinking and analytic skills
- Detail-oriented, organized, caring, innovative, proactive, and data-driven
- Team player and collaborative problem-solver
- Bilingual English/Spanish ability is a plus
Benefits:
- Non-traditional work hours including daytime, nights, weekends, and holidays
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