Software Development Engineer III, CRM – Opportunities – AI
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Job Description
Backend engineer owning HighLevel’s CRM Opportunities platform. Building scalable APIs, distributed workflows, and reliable AI-assisted customer features.
Responsibilities:
- Own the full lifecycle of the Opportunities backend, translating business and customer needs into scalable, production-grade services
- Design and evolve data models for pipelines, stages, deals, and associated entities
- Build and scale APIs, event-driven workflows, and background jobs for high-volume writes, automations, and integrations
- Address idempotency, eventual consistency, race conditions, hot tenants, and noisy-neighbor isolation
- Improve performance and reliability of large pipelines through indexing, sharding, caching, and query optimization
- Build AI-assisted Opportunities features using existing AI capabilities, including CRM context assembly, prompt and response contracts, caching, cost and latency budgets, graceful degradation, and output-quality measurement
- Ship end-to-end UI changes in Vue when needed
- Instrument systems with logs, metrics, traces, and SLOs
- Drive incident response, postmortems, and engineering hygiene
- Ship Opportunities features from idea to production
- Build reliable services as workspaces scale from thousands to millions of deals
- Make trade-offs between speed, quality, and maintainability
- Raise standards for data correctness, API design, and operational excellence
- Improve customer experience through iteration and instrumentation
Requirements:
- 4+ years building and operating production backend systems at scale
- Strong fundamentals in data modeling (SQL and NoSQL), API design, and distributed systems
- Hands-on experience with Node.js or Go in production
- Track record of owning services end-to-end — design, build, deploy, on-call
- Comfort working independently in ambiguous problem spaces with high ownership
- Solid grasp of scalability, performance, and reliability trade-offs
- Experience building CRM, sales, pipeline, or workflow products preferred
- Experience with multi-tenant SaaS at scale preferred
- Familiarity with event streaming, queues, and async processing preferred
- Exposure to MongoDB, Postgres, ElasticSearch, ClickHouse, or similar at non-trivial scale preferred
- Experience shipping a customer-facing feature backed by an LLM or similar AI API preferred
- Frontend fluency in Vue.js preferred
- Strong product instincts and a portfolio or GitHub of shipped work preferred
Benefits:
- Remote-first organization
- Opportunity to work with a global team across 10+ countries
- High autonomy and ownership
- Ability to build systems supporting millions of businesses worldwide
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