Solution Architect
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Job Description
Solution Architect leading enterprise-level customer engagements at Salesforce. Collaborating with stakeholders and delivering comprehensive solutions using Salesforce products.
Responsibilities:
- Serve as a trusted advisor to the client
- Identify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
- Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
- Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization
- Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
- Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
- Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform
Requirements:
- 5+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle (from planning to go-live) with repeated and demonstrable success
- Extensive experience with configuration and customization on the Salesforce platform
- Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
- Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
- Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
- Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
- Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
- A great listener with the ability to communicate with people in diverse roles
- Resourceful and innovative thinker who can work through and solve problems
- Possible travel of about 25%, but exact travel requirements will vary based on customer.
- Demonstrated experience in one or more of the following industries: MAE/CBS (Manufacturing, Automotive, Energy / Consumer Business Services - Utilities) FINS (Financial Services including Insurance) HLS (Healthcare and Life Sciences) RCG (Retail Consumer Goods) PubSec (Public Sector, Non-profit, and Education)
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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