Solution Architect – m/f/d
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Job Description
Solution Architect developing innovative solutions integrating Customer Experience and AI technologies. Collaborating with interdisciplinary teams to meet complex customer needs.
Responsibilities:
- You develop innovative, end-to-end solution concepts that intelligently combine customer experience, transformation, and the application of AI technologies.
- You analyze customer requirements and processes to identify optimization potential and translate them into compelling proposals and tender documents.
- Together with interdisciplinary teams, you design forward-looking service and transformation models that are precisely tailored to individual customer needs.
- You coordinate collaboration with business units, partners, and interdisciplinary teams to integrate all components into a coherent overall solution.
- You present complex concepts in clearly structured, visually appealing presentations.
- You keep a constant eye on current market and technology trends and proactively contribute ideas.
- In addition, you take responsibility for the methodological development of our solution-design approaches and actively work on the continuous optimization of our delivery models and best practices.
Requirements:
- Completed degree in business administration, business informatics, or a comparable field preferred but not mandatory
- Several years of relevant professional experience in customer care & experience, customer service, (strategy) consulting, or solution design
- Proven track record in designing and implementing multidisciplinary and/or cross-country solutions
- Solid understanding of digital business models, modern CX technologies, automation, and the use of AI
- Experience in designing complex solutions and preparing proposals and tender documents; ideally complemented by experience coordinating interdisciplinary teams
- Confident presence, strong analytical skills, and strategic thinking
- Excellent MS Office skills, especially PowerPoint and Excel, and the ability to prepare complex concepts in a structured and visually appealing way
- High initiative, solution-oriented work style, and enthusiasm for digital transformation, innovative customer experiences, and current technology trends
- Very good German and English skills, both written and spoken.
Benefits:
- Flexible work arrangements
- Professional development opportunities
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