Solution Architect – Remote TPB&H
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Job Description
Solution Architect developing innovative solutions for complex customer requirements. Connecting customer experience and AI technologies with a proactive approach to problem-solving.
Responsibilities:
- You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation and the use of AI technologies.
- You analyze customer requirements and processes to identify optimization opportunities and translate them into compelling proposals and tender documentation.
- Together with interdisciplinary teams, you design future-oriented service and transformation models tailored to individual customer needs.
- You coordinate collaboration with business units, partners and interdisciplinary teams to integrate all elements into a coherent overall solution.
- You prepare complex concepts in clearly structured, visually appealing presentations.
- You keep a close eye on current market and technology trends and proactively contribute ideas and impulses.
- In addition, you take responsibility for the methodological further development of our solution design approaches and actively work on the continuous optimization of our operating models and best practices.
Requirements:
- A completed degree in economics, business informatics (Wirtschaftsinformatik) or a comparable field is preferred but not mandatory.
- Several years of relevant professional experience in Customer Care & Experience, Customer Service, (strategy) consulting or solution design.
- Proven track record in designing and implementing multidisciplinary and/or cross-border solutions.
- Solid understanding of digital business models, modern CX technologies, automation and the application of AI.
- Experience in designing complex solutions as well as preparing proposals and tender documentation; ideally complemented by experience coordinating interdisciplinary teams.
- Confident presence, strong analytical skills and strategic thinking.
- Very good knowledge of MS Office, particularly PowerPoint and Excel, and the ability to prepare complex concepts in a structured and visually appealing manner.
- High degree of initiative, a solution-oriented working style and enthusiasm for digital transformation, innovative customer experiences and current technology trends.
- Very good German and English skills, both written and spoken.
Benefits:
- Flexible work arrangements
- Professional development opportunities
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