Solution Consultant
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Job Description
Solution Consultant responsible for client implementations and platform configuration at RainFocus. Collaborating with clients and internal teams for successful event execution.
Responsibilities:
- Become an expert in RainFocus platform
- Train client admins on the RainFocus tools and processes as necessary
- Configure the RainFocus platform
- Work with clients to identify business requirements and workflows
- Facilitate holistic system design and architecture workshops
- Identify platform configuration requirements
- Identify and mitigate risks to achieve implementation success
- Follow best practices for implementing RainFocus products
- Consult with clients on new ideas and best practices
- Document requirements, solution designs and testing plans
- Provide regular updates on milestones and tasks to project managers
- Provide project managers with level of effort estimates
- Communicate issues and risks to project managers and leadership
- Leads solution project calls and demos with clients
- Balance priorities across multiple assignments
- Thoroughly track tasks and complete all assignments on time
- Contribute to implementation tools, processes and templates
Requirements:
- Software implementation experience (2-7+ years for Solution Consultants; 7+ years for Sr. Solution Consultants).
- Must be fluent in both English and Japanese
- SaaS solutions delivery through platform configuration, not custom development.
- Experience implementing SaaS platforms for Enterprise level clients, including gathering and documenting complex requirements, configurations, and integrations.
- Proven success in creating efficiencies through process design, including outlining and measuring adoption, both internal and client-facing.
- Ability to think strategically to ensure solution supports business goals
- Proven track record in delivering innovative and creative solutions
- Ability to work independently, problem-solve, improvise
- Perform consistently under pressure
- Superior communication skills, both written and verbal
- Team players only
- HTML, CSS, SQL, JSON optional but preferred
- Must be able to travel domestically or internationally up to 20%
Benefits:
- Competitive salaries
- Competitive benefits
- 401k
- Generous PTO
- Countless team building activities
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