Solution Consultant – Strategic Client Advisor
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Job Description
Avaya consultant designing presales solutions and advising strategic clients for Waterfield Tech. Supporting deployments, migrations, modernization, licensing, and customer experience roadmaps.
Responsibilities:
- Provide presales technical consulting for Avaya solutions
- Develop Avaya solution designs based on customer business and technical requirements
- Use Avaya design, configuration, quoting, and licensing tools
- Develop and validate solution configurations, licensing requirements, and Bills of Materials
- Support new Avaya deployments, upgrades, expansions, migrations, and modernization initiatives
- Partner with sales teams during discovery, design, proposal development, and customer presentations
- Present solution designs and recommendations to technical and business stakeholders
- Serve as a Strategic Client Advisor for assigned customers
- Understand clients’ technology environments, business priorities, and customer experience objectives
- Identify opportunities to optimize or modernize client communications and customer experience environments
- Develop strategic recommendations and technology roadmaps
- Coordinate with sales, engineering, delivery, project management, and vendor teams
- Maintain current knowledge of Avaya products, architectures, licensing models, and design tools
Requirements:
- 3+ years of experience with Avaya technologies in solution consulting, sales engineering, presales engineering, or similar capacity
- Hands-on experience designing and configuring Avaya solutions in a presales environment
- Experience using Avaya design, configuration, and licensing tools
- Experience developing or validating Avaya Bills of Materials and licensing requirements
- Experience supporting customer discovery and translating requirements into solution designs
- Experience presenting technical solutions directly to customers
- Strong understanding of enterprise communications and/or contact center technologies
- Ability to communicate effectively with technical teams and business stakeholders
- Strong organizational skills and ability to manage multiple customer opportunities and priorities
- Relevant Avaya certifications or advanced Avaya technical training
- Ability to sit for long periods
- Ability to lift equipment and/or tools up to 20 pounds
Benefits:
- Healthy work-life balance
- Equal employment opportunity and nondiscrimination protections
- Flexible hours as needed
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