Solution Engineer – Public Sector, Active TS/SCI with FS Poly
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Job Description
Solution Engineer supporting client success and technical guidance for Neo4j's US Public Sector. Establishing trusted relationships, troubleshooting technical challenges, and ensuring product adoption.
Responsibilities:
- Establish, support and maintain positive, trusted relationships at all decision levels within assigned accounts.
- Serve as a solution advisor and champion for clients using Neo4j, from project onboarding, through production go-live, value realization and potentially expansion.
- Develop and leverage your Neo4j product expertise as a technical advisor, ensuring that clients apply Neo4j technology effectively as they address their project requirements.
- Review data model design and assist Cypher query tuning (SQL for graphs) to address performance needs and expand use cases.
- Efficiently troubleshoot various technical challenges associated with solution architecture, data integration, end user adoption, and application security.
- Act as a key escalation point to help defuse critical issues.
- Serve clients as an accessible Neo4j expert who responds to client technical questions and at times proactively delivers information and informal education about product capabilities and best practices.
- Track project status, metrics and progress toward key milestones, supporting proactive advisory and consultation to customers, as well as status reporting internal stakeholders.
- Collaborate effectively with various Neo4j teams to address client issues expediently.
- Advocate within Neo4j for the customers and their product requirements, particularly with Product Management and Product Engineering.
- Educate and promote best practices for leveraging Neo4j Customer Support based on assigned customer’s unique experiences and challenges.
- Stay current on Neo4j’s portfolio of products and their capabilities.
- Contributing to internal and customer-facing reusable artifacts including KB articles, guides, best practice materials, healthcheck or other tools, CS Office Hours etc.
- Routine travel to clients sites across the Washington DC, MD and VA areas, for both status meetings and providing client office hours support.
Requirements:
- 5+ years experience in a client success, solution engineering, technical support, technical consultant or technical account management role in an enterprise software company.
- A Bachelor's degree in Business, Information Systems, Computer Science, or Engineering.
- Strong client-facing experience with exceptional relationship and trust building skills
- Proficient in coordinating with clients, setting expectations appropriately, assessing project challenges creating resolution plans, as necessary.
- Demonstrated ability to understand requirements and processes and to articulate the technical/mission context of the Neo4j solution.
- A strategic, innovative thinker, with excellent interpersonal communication, written communication, and presentation skills.
- High level of initiative, energy, curiosity and willingness to learn new concepts and technologies.
- Ability to work independently.
- Active TS/SCI w/ FS Poly.
Benefits:
- medical
- dental
- vision benefits
- 401(k)
- paid time off
- certain leaves of absence
- stock option grant
- bonus eligibility
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