Solutions Architect
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Job Description
Solutions Architect leading design of complex, multi-system solutions for clients using innovative technologies and AI. Collaborating with sales teams and providing architectural guidance throughout engagements.
Responsibilities:
- Lead the design of complex, multi-system solutions
- Partner with the sales team on technically complex opportunities
- Set standards for how the Solutions Engineering team approaches implementation
- Provide architectural guidance to Solutions Engineers and Specialists
- Design AI and agentic workflow architectures for clients
- Research and evaluate new platform capabilities, integration approaches, and AI tooling
- Create architectural documentation, decision frameworks, and design patterns
- Serve as a subject matter expert on system design and implementation best practices
Requirements:
- 5+ years in solution design, system architecture, or technical consulting
- Deep expertise in at least one core platform in our partner ecosystem (Zendesk, Zoom CX, Workato, Observe.ai)
- Meaningful experience designing AI-powered systems
- Fluency with APIs, JSON, and integration architecture
- Strong pre-sales instincts
- An ability to mentor and elevate teammates
- Communication skills that match your technical depth
- Deep understanding of how AI can improve business processes and CX environments
Benefits:
- Competitive benefits
- Remote work options
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