Solutions Engineer
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Job Description
Solutions Engineer leading client engagements for ModSquad's SaaS and AI solutions. Responsible for technical implementation and customer relationship management.
Responsibilities:
- Lead client engagements from discovery through delivery — owning the technical implementation, the client relationship, and the outcome
- Design and build solutions across the partner ecosystem (Zendesk, Zoom CX, Workato, Observe.ai, and others)
- Translate client needs into technical specifications
- Build and deploy AI-powered workflows, including agentic automations
- Document what you build — implementation guides, integration specs, workflow diagrams
- Manage issues and escalations with a systems mindset
- Support pre-sales conversations when your technical perspective adds value
Requirements:
- 3–5 years of experience implementing and administering SaaS platforms in client-facing roles
- Hands-on experience with CX platforms (Zendesk, Zoom Contact Center, or similar) and workflow automation tools (Workato, Zapier, Make, or similar)
- Working knowledge of APIs, JSON, and systems integration
- Real experience building and deploying AI-powered workflows
- Strong client communication skills
- Documentation habits that make the next person's job easier
- A systems thinker who solves for root causes
- High EQ, personal accountability, and a sense of humor
Benefits:
- Competitive benefits
- Remote work options
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