Senior Manager, Solutions Engineering
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Job Description
Senior Manager leading Yelp's Sales Engineering team, developing processes and tools for API client enablement. Collaborating with product and engineering to enhance technical solutions.
Responsibilities:
- Lead, mentor, and develop a team of Sales Engineers with product specializations spanning Ads, Leads, CAPI, and Reporting APIs
- Serve as the senior technical escalation point for complex or ambiguous integration scoping
- Stay hands-on as a working manager
- Partner with Product and Engineering on feature prioritization and roadmap decisions
- Own the end-to-end SE engagement model
- Design and maintain automation systems that scale the team's leverage
- Maintain the team's canonical SOP library
- Identify and implement self-serve patterns that reduce manual SE involvement
- Represent the voice of the external developer in internal product discussions
Requirements:
- 8+ years of relevant experience in Solutions Engineering, Sales Engineering, Technical Account Management, or a similar client-facing technical role with direct API/integration experience
- 5+ years managing or leading a technical team in a player-coach capacity
- Deep working knowledge of RESTful APIs, OAuth 2.0 / API key authentication, webhooks, and event-driven data architectures
- Demonstrated ability to operate at the intersection of sales and engineering
- A track record of building process, documentation, and tooling from scratch in ambiguous, fast-moving environments
- Strong written communication
- A proactive, systems-oriented mindset
Benefits:
- Full medical, vision, and dental
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
- 12 paid holidays, plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Work from home reimbursement
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
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