Solutions Architect
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Job Description
Solutions Architect at Akuity working with customers in the Argo ecosystem and delivering technical solutions. Collaborating across teams and providing support for open-source projects.
Responsibilities:
- Drive the technical discovery process, uncovering customer pain points, requirements, and key business objectives to align Akuity's solutions to their needs
- Prepare and deliver high-impact presentations, architecture walkthroughs, and live demos that showcase Akuity's platform and GitOps best practices
- Deliver outstanding technical support to open-source users and enterprise customers across multiple channels including chat, GitHub, forums, and calls
- Troubleshoot, diagnose, and resolve complex customer issues involving Kubernetes, Argo CD, and the Akuity Platform, escalating to the product engineering team when appropriate
- Recognize patterns in customer issues and proactively contribute to our support playbook, documentation, and internal knowledge base
- Develop tooling, integrations, and automation that improve the customer experience and extend the capabilities of the Akuity Platform
- Collaborate closely with Engineering, Product, and Sales to relay customer feedback and influence the product roadmap
- Represent Akuity at conferences, webinars, and community events — sharing your expertise and growing Argo's adoption.
Requirements:
- 3+ years of experience working at the intersection of development and operations
- Deep, hands-on expertise with Kubernetes configuring, deploying, and troubleshooting production-grade clusters across cloud providers (AWS/EKS, GCP/GKE, Azure/AKS) and/or on-prem
- Meaningful professional experience with Argo CD, with knowledge of typical Argo CD patterns such as ApplicationSets, multi-cluster management, and advanced configuration
- Software engineering skills: comfortable writing using e.g Go, Rust, Java, Python, or TypeScript; able to contribute solid PRs to open-source projects in the cloud-native ecosystem and build or extend integrations or tooling
- Solid understanding of the software development lifecycle, CI/CD pipelines, and GitOps principles and patterns
- Strong communicator who can convey complex technical concepts to both engineers and business stakeholders with clarity and confidence
- Customer-first mindset with demonstrated ability to build trusted advisor relationships at the enterprise level
- A proactive, systems-thinking approach — you look for root causes, anticipate issues, and design scalable solutions
- Experience in a fast-paced environment; comfortable with ambiguity and able to manage multiple competing priorities
- Excellent people skills — collaborative, humble, adaptable, and with a sense of humor.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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