Solutions Architect
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Job Description
Solutions Architect helping Cohere, an enterprise AI company, expand UAE and MENA customer adoption. Designing AI solutions and leading enterprise and government customer pilots.
Responsibilities:
- Develop a deep understanding of customer problems and map them to Cohere solutions
- Partner with account executives, partners, and executive leadership to communicate and demonstrate the value of Cohere technology
- Own the technical relationship with customer stakeholders as a trusted technical advisor
- Increase adoption of Cohere products internally and externally
- Gather customer insights and feedback to shape future products
- Lead the design and deployment of customer pilots for strategic enterprise and government customers
- Lead the technical talk track on customer calls
- Design enterprise architectures for North deployments
- Conduct deep dives on customer queries and Cohere technology
- Facilitate customer evaluations and pilots
- Develop and document processes enabling the solutions architect and adjacent teams to scale
- Collaborate with Product and Engineering to align offerings with customer needs
- Work with partners to develop strategies for enabling and accelerating their customers
- Serve as the voice of the customer and liaison between customers and the product team
- Guide customers on Cohere best practices, identify platform improvements, cultivate technical champions, and drive adoption
Requirements:
- 3+ years of customer-facing technical pre/post sales Solutions Architect, Solutions Engineer, Sales Engineer, Digital Strategy Consultant, or similar experience
- Passion for Generative AI
- Understanding of the strengths and weaknesses of Generative LLMs and AI technologies
- Familiarity with foundational ML concepts, including training and evaluation
- Excellent communication skills, including presenting to CEOs and technical audiences
- Ability to thrive in ambiguous and uncharted environments
- Ability to identify and implement high-impact processes in unstructured environments
- Comfortable working with Python and Assistive Coding tools
- Native-level Arabic required
- Must be based in Dubai, UAE
- Preferred: 2+ years architecting, deploying, or consulting on NLP/AI/LLM solutions
Benefits:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency
- Full health and dental benefits, including a separate budget for mental health
- RRSP matching, 401K, Pension Scheme
- 100% Parental Leave top-up for up to 6 months, for either parent
- Annual enrichment benefits covering arts and culture, fitness/wellness, quality time, and a workspace improvement credit
- Education and learning stipend for conferences, courses, and coaching
- 6 weeks of paid vacation (30 working days)
- Budget for traveling to other offices if you are remote
- Annual company offsite
- Daily lunch program, snacks, and regular community and social events for office-based employees
- Co-working benefit for employees not near an office
- $500 home office stipend
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