Solutions Engineer
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Job Description
As a Solutions Engineer, demonstrate Natterbox's AI products and provide valuable customer solutions. Build strong relationships and collaborate with stakeholders throughout the sales cycle.
Responsibilities:
- Build strong relationships with stakeholders to grow confidence and trust within a sales cycle
- Deliver best-in-class, personalised demonstrations showcasing the full product offering, including our Voice AI Agents, and the value they bring
- Work collaboratively with Salesforce and other partners to design detailed solutions to customer problems
- Comfortably challenge prospects with best practices and industry knowledge to build trust and be regarded as an expert
- Professionally document the solution agreed in a formal SoW (Scope of Work)
- When required, run POCs (Proof of Concepts) and deliver the Natterbox solution to a customer in a controlled way, leading to value realisation and purchase
- Champion new product releases, especially AI features, and provide expert knowledge to internal teams
- Use AI tools (for example LLM assistants, prompt-based workflows, and internal AI agents) to speed up your own solution design, documentation, and demo-building, and share what you learn with the wider team
- Stay close to developments in AI and conversational AI more broadly, and bring genuinely new ideas back into how we sell and demo the platform, not just how the vendor market is trending
- Work with the wider Solution Engineering team to suggest, discuss and execute initiatives and new ways of working, particularly where AI can remove manual effort or scale what a small team can deliver
- Work with both potential and existing customers to design exciting solutions that deliver the most value from our product for them
- Able to manage feedback from both existing and potential customers and relay that information back to relevant departments within the organisation
Requirements:
- 2+ years of experience in a role where you've provided complex product demonstrations
- Experience working within the Salesforce ecosystem; certifications preferred
- Experience supporting the sale and positioning of technical products and services
- Experience completing tenders / RFIs / RFPs
- Experience with telephony systems and an understanding of industry terminology if preferred
- Experience using AI tools day-to-day (for research, writing, coding, or workflow automation) is highly desirable
- Exposure to conversational AI, voice AI, or LLM-based products (as a builder, seller, or power user) is a strong plus
Benefits:
- Competitive base salary
- Performance related bonus
- Health insurance, 401(K)
- 25 days holiday increasing to 30 days after 2 years
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