Global Channel Sales Operations Advisor
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Job Description
Channel Operations Advisor at Netwrix managing global partner program and Salesforce operations. Responsibilities include driving efficiency and governance within channel partner ecosystem.
Responsibilities:
- Own and evolve the Netwrix global partner program — tier structure, partner requirements, benefits, and progression criteria
- Define and enforce deal registration policy globally, including rules of engagement between direct and channel, conflict resolution, and co-sell guidelines
- Maintain global partner agreement templates in coordination with Legal; track partner contract compliance and annual tier recertification
- Own SFDC channel data integrity across all regions — partner account hierarchy, opportunity source tagging, CAM assignments, deal registration objects, and renewal linkage
- Serve as the business owner for the partner portal — manage the enhancement roadmap, content currency, and configuration changes in partnership with IT
- Build and maintain channel reporting in Salesforce: pipeline by region and tier, new license bookings, renewal coverage, deal registration conversion, and CAM productivity metrics
- Support the partner renewal process — renewal opportunity support, partner notification cadence, at-risk flagging, and CAM assignment for coverage across a ~$200M annual renewal book
- Produce a weekly renewal at-risk report; maintain partner renewal forecast visibility in SFDC for Sales Operations leadership
- Design, administer, and track partner incentive programs — rebates, SPIFFs, co-op/MDF, and new license or renewal accelerators
- Manage incentive approval workflows, payout tracking, and ROI reporting; build and maintain the annual channel incentive budget with Finance
- Onboard new CAMs to Netwrix channel systems, tools, and process; maintain a global CAM operations playbook
- Serve as the first escalation point for CAMs on operational issues — portal access, SFDC data problems, deal registration disputes, and incentive questions
- Represent the channel in Sales Operations cross-functional initiatives — pricing changes, product launches, system enhancements, and marketing programs
Requirements:
- 5–7 years in channel operations, partner programs, or sales operations within a B2B software or technology company.
- Direct experience in channel ops — not just channel sales — is required.
- Demonstrated experience designing or administering partner program mechanics: tier structures, deal registration, partner incentives, rebates, MDF, or co-op programs.
- Hands-on Salesforce (SFDC) experience required — partner account management, opportunity tracking, reporting and dashboards, and data governance.
- Experience with Salesforce Experience Cloud or a PRM platform is a strong plus.
- Partner portals- has owned or closely administered a partner portal — managing content, user access, deal registration workflows, and partner-facing functionality.
- Comfortable working across multiple time zones and regions.
- Has supported or collaborated with international teams (NAM plus at least one of EMEA or APAC).
- Can build and interpret channel reporting; translates data into operational recommendations.
- Comfortable working in SFDC reports, Excel, or a BI tool.
Benefits:
- Competitive Health Benefits
- Continuous Learning and Development Opportunities
- Team-Oriented, Collaborative, and Innovative Work Environment
- Regular Company Town Halls to Keep You Informed
- Opportunities for Career Growth and Advancement
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