Sports Sales Coordinator, Email and SMS
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Job Description
Email and SMS marketing coordinator driving campaigns, bookings, and repeat participation for a sports and recreation business. Coordinating facility sales and remote pickup-game operations.
Responsibilities:
- Plan, write, build and send email and SMS campaigns promoting facility time, pickup games, registration opportunities and relevant offers
- Create audience segments by location, sport, expressed interest, booking history and engagement
- Build and improve welcome, lead follow-up, incomplete-booking recovery, reminder, repeat-booking and win-back flows
- Write clear English copy and adapt brand assets into mobile-friendly emails
- QA audiences, dates, time zones, prices, links, personalization and suppression rules before launch
- Monitor delivery failures, bounces, complaints and opt-outs; maintain consent records and healthy lists
- Test messaging, timing, offers and journeys, and report enquiries, bookings, repeat participation, revenue and engagement metrics
- Maintain accurate information about facility locations, dates, time slots, capacity and pricing
- Respond to sports-space enquiries, recommend availability, prepare approved quotes and follow through booking and payment confirmation
- Maintain the sales pipeline, document customer commitments and pursue renewals or repeat bookings
- Coordinate with operations before promising availability or exceptions; escalate issues outside authority
- Create and maintain pickup-game listings with location, time, capacity, pricing and player instructions
- Monitor registrations and fill levels and use targeted outreach to fill available places
- Coordinate with local hosts and venue contacts
- Manage player questions and waitlists and communicate approved changes
- Identify low-enrolment games, host gaps and venue problems and escalate cancellation, refund or safety decisions
- Track attendance, feedback and repeat participation to improve future games
- Learn inventory, customer journeys and operating processes; audit campaigns and establish follow-up and QA routines
- Take ownership of the campaign calendar and sales pipeline and improve priority automations
Requirements:
- Practical experience building email campaigns and automations
- Hands-on SMS marketing experience
- Strong written and spoken English for North American customer conversations
- Confidence following up with leads, explaining offers and asking for bookings
- Strong attention to detail with schedules, prices, customer records and competing deadlines
- Experience with a CRM and an email/SMS platform, such as Klaviyo, ActiveCampaign, HubSpot, Mailchimp or comparable tools
- Comfort using spreadsheets and reports to understand conversion, bookings and campaign performance
- Dependable communication and willingness to own the next action until an issue is resolved
- Availability to work evenings and weekends in Toronto/Eastern time
- Experience in sports, venue bookings, inside sales, event coordination, customer service or ecommerce retention is helpful
- Completion of the Culture Index survey
- Completion of the Criteria GAME assessment in English
Benefits:
- Remote from Latin America
- Expected variable commissions of US$500–US$1,000
- Expected total compensation of US$1,300–US$2,000 per month
- Evening and weekend work schedule aligned with Toronto/Eastern time
- Specific weekly schedule and commission terms agreed before hiring
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