Staff Business Systems Analyst
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Job Description
Staff Business Systems Analyst enabling revenue teams to succeed through technology in a dynamic environment. Collaborating with various departments to optimize revenue systems and processes.
Responsibilities:
- Work on the most complicated or critical technical projects that the Revenue Operations team takes on.
- Own and contribute to maintaining an effective agile methodology across technical initiatives.
- Provide mentorship to other business systems analysts and help them develop in their craft.
- Partner with revenue operations managers to understand go-to-market objectives and translate those objectives into revenue tooling requirements
- Facilitate, design, and document business systems requirements and end user acceptance criteria for future state tooling functionality
- Manage system testing and end user acceptance testing across the revenue tool stack, including but not limited to: Salesforce, HubSpot, Zendesk, Intercom, Regal, Ring Central, Tableau, Gong, etc
- Maintain in-depth knowledge of existing end-to-end tool-sets, including technological capabilities, limitations and dependencies
- Partner with cross-functional teams to support the development of revenue tooling solutions
- Act as the Subject Matter Expert on Jobber business processes for customer facing teams, Salesforce/HubSpot out-of-the-box functionality, Salesforce/HubSpot capabilities, and the Salesforce/HubSpot product roadmap that can be leveraged to support Jobber’s business processes
- Support the business stakeholders on revenue tooling change management and adoption
- Discover, develop and share best practices within defined processes and technology
Requirements:
- Hands-on experience of Salesforce/HubSpot implementation experience and knowledge of Salesforce.com, data migration, data cleansing, and application integration
- Salesforce/HubSpot admin and/or business analyst certification
- Deep Understanding of the Salesforce/HubSpot product suite.
- Strong knowledge of sales, marketing, and customer success functions.
- Hands-on experience with the configuration of platform features including user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages
- Proven experience as a business analyst and admin role leading enterprise-scale CRM and MAP projects
- Deep expertise in Salesforce/HubSpot Platform functionality and best practices
- Proficient with Agile and Scrum methodologies
- Creative problem solver, willing to explore new ideas
- Excellent communicator with both business leadership and deeply technical team members
- Ability to prioritize and own numerous, and competing high-priority asks
Benefits:
- Equity rewards
- Annual stipends for health and wellness
- Retirement savings matching
- Extended health package with fully paid premiums for body and mind
- Dedicated talent development program with career coaching and opportunities for career development
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