Staff Customer Engagement Manager
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Job Description
Staff Customer Engagement Manager leading strategic data intelligence initiatives for enterprise customers at Alation. Maximizing business value and managing enterprise accounts for data-driven innovation.
Responsibilities:
- Successfully lead multiple concurrent large-scale, high-complexity projects/programs, both internal and external, inclusive of change management, communication plans, executive engagement, value realization/ROI calculation, use case development, user onboarding, line of business rollout, and training workshops
- Act as an Alation product expert, guiding customers on product best practices, advising on application functionality and helping to troubleshoot technical issues
- Manage an individual Book of Business (BOB); taking accountability over the success of your named accounts and ensuring renewal of expert services
- Demonstrable expertise in solving strategic customer business challenges
- Spokesperson for the customer internally
- Actively participate in Sales activities, helping with positioning Professional Services to existing customers/prospects
Requirements:
- Bachelor’s degree or equivalent experience with 8+ years in roles like Solution Engineering, Program Management, or Consulting
- Strong background in data management practices and technical knowhow
- Proven problem-solver with knowledge of data disciplines (e.g., ETL, Data Quality, BI, Data Science)
- Skilled in portfolio management, risk mitigation, and stakeholder engagement, including senior executives
- Experienced in software (SaaS) adoption programs and process improvement
- Able to manage multiple projects and travel up to 10%
- Bonus Skills: Project Management/Scrum certifications (CAPM, PMP, Six Sigma, etc), Familiarity with software development, integration, SQL, Python, and APIs, DCAM Certification or similar, Experience working with automation and efficiency tools like ChatGPT, Gemini, etc, Fluency in multiple languages.
Benefits:
- Competitive pay and health offerings including commuter benefits
- Flexible time off to relax and recharge
- Continuous learning, enrichment and development opportunities
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