Staff Software Engineer, Billing
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Job Description
Infrastructure Engineer at Docker focusing on Billing Platform services. Mentoring engineers while evolving the infrastructure and ensuring reliable payment systems.
Responsibilities:
- Own and evolve the infrastructure supporting Billing Platform services: compute, storage, networking, CI/CD, and observability
- Design and maintain IaC (Terraform) for billing system infrastructure on AWS; set module patterns and standards for the team
- Build and own observability systems — metrics, logging, alerting — with a focus on billing accuracy and payment reliability
- Define deployment patterns and runbooks that work well in an AI-agent-assisted development workflow: clear rollback procedures, safe promotion gates, automated validation
- Partner with software engineers on service design — bringing infrastructure constraints and operational requirements into the conversation before code is written
- Identify systemic risks and drive improvements that span team or organizational boundaries
- Lead incident response for billing system issues; own the on-call rotation and postmortem process
- Mentor engineers across the team; your technical judgment should raise the floor for everyone
Requirements:
- 8+ years in platform, infrastructure, or SRE roles supporting production SaaS systems at scale
- Deep AWS expertise: ECS or EKS, RDS (Postgres preferred), networking, IAM, cost management — you've operated these systems under real load and real incidents
- Expert-level Terraform; you've designed reusable module patterns and set standards others follow
- Experience building and owning observability stacks (Datadog, Grafana, or similar) at an organizational level — not just using them
- Strong familiarity with CI/CD systems — Jenkins, GitHub Actions, or equivalent — including pipeline design and developer experience ownership
- Kubernetes at an operational and architectural level
- A track record of identifying systemic risks and driving improvements that span team or organizational boundaries
- Security-first mindset: threat modeling, blast radius analysis, least-privilege by default, audit trails as a design requirement
- Strong written English; at Staff level, written communication is how you scale your influence across teams
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
Benefits:
- Freedom & flexibility; fit your work around your life
- Designated quarterly Whaleness Days plus end of year Whaleness break
- Home office setup; we want you comfortable while you work
- 16 weeks of paid Parental leave
- Technology stipend equivalent to $100 net/month
- PTO plan that encourages you to take time to do the things you enjoy
- Training stipend for conferences, courses and classes
- Equity; we are a growing start-up and want all employees to have a share in the success of the company
- Docker Swag
- Medical benefits, retirement and holidays vary by country
- Remote-first culture, with offices in Seattle and Paris
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