Strategic Business Service and Technical Manager
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Job Description
Technical manager overseeing wireless systems service operations, technicians, projects, and contracts. Driving revenue growth for Day Wireless Systems across client and contractor relationships.
Responsibilities:
- Manage the day-to-day technical and operational performance of the division
- Directly manage technicians, Field Service Managers, and others supporting LMR, DAS, and ERCES systems
- Grow service contract revenue annually
- Maintain current contracts and the contract renewal program
- Create new avenues for contract growth, including program rollouts and template documentation
- Serve as project manager for special, large, or critical projects
- Provide project-management oversight and lead projects to completion
- Lead service-focused RFP/Q responses and quote services
- Develop a complete understanding of SOW and post-sale requirements
- Report directly to the ASM
- Maintain primary accountability for SeaTac, with certain responsibilities extending statewide
- Establish customer and Motorola or contractor relationships
- Collaborate with service managers, project managers, technical leads, and the sales team
- Conduct site walks as required by projects
- Oversee subcontractor activities
- Generate quotations
- Provide project oversight
Requirements:
- Associate degree (A.A.) or equivalent from a two-year college or vocational school in electronics & wireless system repair, plus minimum four years related work experience in electronic communications repair; or equivalent combination of education and experience
- Federal Communications Commission (FCC) Commercial License (General Radiotelephone Operator License/GROL)
- Driver’s License required
- Passport valid for travel outside the United States required
- ETA-Certified Service Manager (CSM) preferred
- Original Equipment Manufacturer (OEM) Certifications (Test Equipment, Data Platforms, Motorola, BDA/DAS) ideal
Benefits:
- Remote work / telecommuting 100% of the time
- Valid passport for travel outside the United States
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