Strategic Operations Director
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Job Description
Strategic Operations Director enabling Equip’s Care Operations teams to deliver consistent patient care at scale. Identifying operational opportunities and leading cross-functional projects for efficiency and performance.
Responsibilities:
- Support the development of Care Operations strategies and planning efforts by informing goals, success metrics, and tracking frameworks.
- Identify, develop and execute initiatives that improve operational efficiency, compliance, and the patient and provider experience across Care Operations.
- Analyze operational data to identify trends, determine root causes, and generate actionable recommendations for improvement. Drive data insights to action plans.
- Partner with cross-functional teams to design, pilot, and implement scalable processes and operational solutions.
- Build and maintain comprehensive project plans, including timelines, milestones, risks, and stakeholder communication.
- Apply continuous improvement and change management principles to support pilots, assess their impact, and inform decisions on scaling.
- Identify and document best practices that enhance operational consistency, quality, and scalability.
- Contribute to building systems and mechanisms that support the ongoing improvement of Care Operations performance.
- Perform other duties as assigned.
Requirements:
- Bachelor’s degree in business, operations, or a related field.
- 5–8+ years of experience in business operations, management consulting, program management, or a related field. Healthcare-focused experience is strongly preferred.
- Demonstrated experience in strategic project management and/or process improvement.
- Strong analytical and critical-thinking skills with the ability to translate data into insights and influence decision-making. Experience with SQL is a plus.
- Highly proficient in Excel/GSheets.
- Experience implementing scalable processes in a dynamic, fast-growing environment.
- Exceptional communication, collaboration, and stakeholder-management skills
- Ability to manage multiple priorities with excellent organization and adaptability.
- Experience with change management or continuous improvement methodologies (Lean Six Sigma a plus).
Benefits:
- Offers Bonus
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