Strategy Advancement Advisor
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Job Description
Strategy advisor advancing consumer growth, retention, and health outcomes for Humana’s U.S. healthcare and insurance services. Leading analyses, pilots, product frameworks, and executive recommendations.
Responsibilities:
- Support development and implementation of consumer segment strategies that drive growth and retention while optimizing member experience and outcomes
- Collaborate with teammates and cross-functional partners to frame business questions, conduct analyses, and recommend solutions
- Answer strategic business questions arising during the annual product/sales cycle across product design, plan footprint, marketing and sales performance, membership analytics, and customer/provider satisfaction
- Proactively identify new consumer insights
- Create business cases supporting new pilots and initiatives addressing critical unmet consumer needs
- Serve as a strategic and operational product manager for projects, consumer segments, and innovative pilots
- Manage analyses and workstreams involving Marketing, Sales, Digital, and other go-to-market efforts
- Conduct industry and market analysis related to growth and competition
- Translate analyses into insights informing growth and product strategy
- Create and own executive-level presentations and communications
- Provide key deliverable updates and escalations
- Explore innovative new pilots
- Deepen insights through quantitative and qualitative consumer research
- Simplify and enhance consumer and agent experiences
- Develop a Medicare Advantage product framework providing leaders with portfolio- and plan-level performance analysis
Requirements:
- 7+ years of full-time relevant strategic work experience, ideally post-MBA
- Previous strategy experience in a healthcare or management consulting organization
- Strong leadership and stakeholder management skills
- Ability to build trust and credibility with senior business leaders and influence enterprise decision-making
- Experience leading complex, strategic initiatives in a large matrixed organization
- Superior problem-solving skills
- Ability to perform complex qualitative and quantitative analyses to drive actionable insights
- Experience leveraging consumer insights to design and implement new products, services, or solutions
- Exceptional verbal and written communication skills
- Demonstrated experience developing and delivering engaging, informative executive-level presentations
- Highly collaborative and adaptable
- Ability to lead through ambiguity in a dynamic environment
- Prior healthcare industry experience, preferably in the managed care or provider sector
- Minimum download speed of 25 Mbps and upload speed of 10 Mbps for home internet
- Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information
Benefits:
- Bonus incentive plan based on company and/or individual performance
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Personal wellness support
- Smart healthcare decision support
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