Student Success Executive
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Job Description
Student Success Executive supporting parents and students for Chess Gaja, a global online chess academy. Managing communications, payments, reports, coach feedback, and CRM records remotely.
Responsibilities:
- Manage parent and student communication via WhatsApp Business and email across global time zones
- Send payment reminders, class updates, and performance reports on a strict weekly schedule
- Coordinate feedback between 40+ coaches and parents
- Maintain accurate records in Zoho CRM
- Serve as the first point of contact for Chess Gaja families
- Work the 5:00 AM–2:00 PM IST shift after probation
- Complete probation training on a 9:00 AM–6:00 PM schedule
- Work Wednesday to Monday after probation, with Tuesday as the weekly off
- Join as an immediate joiner
Requirements:
- Basic love for chess; 1000+ rating on Chess.com or Lichess is a plus, not mandatory
- Fluent professional, polite English with strong grammar
- Comfortable using ChatGPT, Sheets, and Zoho independently
- Seeking a long-term remote career
- Strong process orientation and follow-up discipline
- Reliable laptop and mobile
- Reliable home internet connection of 50+ Mbps
- Immediate availability preferred/required by the posting
- Must work the specified shifts and schedules
- Must complete a 3-month probation period
- Must provide a 2-month notice period for resignation after probation
Benefits:
- ₹17,000 – ₹19,000 monthly take-home compensation
- Yearly retention bonus accrued from a component of monthly salary and paid annually after each completed year of service
- Direct mentorship exposure to a Grandmaster and global operations
- Hands-on mastery of Zoho One
- Stable, structured team
- 100% permanent remote — no commute required
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