Student Support Consultant
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Consultor de atendimento remoto da Ânima Educação, ecossistema brasileiro de ensino. Atendendo alunos por chat, vídeo, WhatsApp e Webchat sobre questões acadêmicas e financeiras.
Responsibilities:
- First-level support via CHAT and VIDEO for undergraduate students
- Handle requests from students via WhatsApp and webchat regarding basic academic and financial information
- Open tickets/cases for requests that require greater complexity and time to resolve
- Stay up to date on new procedures and processes relevant to your area of work
- Strive for excellence in the services provided, evaluating and suggesting improvements to student support services to reduce or eliminate sources of dissatisfaction
- Perform other related tasks of similar complexity as directed by the immediate supervisor
- Work effectively with quality targets measured by individual and team indicators
- Possible work in a multichannel environment
Requirements:
- High school diploma or equivalent
- Basic computer skills, including Office shortcuts and everyday device use
- Customer-focused and engaged service profile
- Willingness to work with targets
- Stable internet connection and a workspace adapted for home office
- Appropriate demeanor and willingness to turn on the camera during virtual meetings
Benefits:
- Tuition scholarships
- Option to receive/refer 2 scholarships, if preferred
- Wellness and Quality of Life program
- Totalpass
- Zenklub
- ECOA – Ânima Corporate School, with 100+ free short courses
- Day off on your birthday
- Half-day leave on your child's birthday (for children up to 16 years old)
- People Value Program: gift vouchers for educators at important life moments such as marriage, the birth of a child, or obtaining a new degree
- Medical assistance
- Dental assistance
Similar Jobs
Transformation Consultant
Transformation Consultant leading enterprise AI, agentic automation, and CXone cloud migration programs for NICE customer-experience software clients. Advising C-suite leaders and delivering measurable transformation outcomes.
Integration Consultant, Diagnostic Cardiology Solutions
Integration Consultant implementing Philips’ cardiac information systems and HL7/DICOM interfaces for Canadian healthcare customers. Configuring systems, integrating RIS/HIS platforms, and diagnosing complex installation issues.
Senior Functional Business Central Consultant
Senior consultant delivering end-to-end Microsoft Dynamics 365 Business Central solutions for client businesses. Leading discovery, design, implementation, training, and post-go-live optimization.
Business Card Consultant
Business Card Consultant developing profitable business accounts for U.S. Bank. Prospecting, presenting payment solutions, managing pipelines, and growing commercial customer portfolios.
SharePoint, Microsoft 365 Consultant
SharePoint/Microsoft 365 Consultant administering and supporting enterprise collaboration platforms for Inetum, a European digital services leader. Managing infrastructure, migrations, automation, security, and L3 production support.
Strategic Reporting Consultant
Strategic Reporting Consultant advancing enterprise reporting and analytics for HCSC healthcare businesses. Governing data, standardizing metrics, and advising leaders, clients, and brokers on actionable insights.
UKG Pro Consultant
UKG Pro WFM Consultant delivering workforce-management consulting for Smart WFM clients. Improving business practices through SaaS configuration, technology adoption, and client success.
Intake Consultant
Intake Consultant serving as first contact for clients seeking Homewood Health’s evidence-based mental health and addiction treatment. Matching needs to programs, managing admissions, leads, agreements, and payments.
Advanced Analytics Consultant
Advanced Analytics Consultant transforming clinical and real-world data with AI for Medtronic’s healthcare technologies. Building evidence analytics capabilities that guide clinical, regulatory, reimbursement, and commercial decisions.
Integration Consultant
Integration Specialist building custom HR, payroll, and financial system integrations for Flexspring, an iPaaS company. Supporting development, testing, deployment, and production troubleshooting.
Grant Management Consultant
Grant Management Consultant collaborating with teams at World Vision for grant management. Providing expertise in delivering donor-funded projects with oversight on execution and risk management.
Regional Retirement Education Consultant
Regional retirement education consultant delivering on-site and virtual 401(k) education for Manulife John Hancock. Supporting plan sponsors, intermediaries, and participants across assigned U.S. territories.
Utilization Management Nurse Consultant – MST/PST Zone
CVS Health UM Nurse Consultant reviewing medical necessity and coordinating care for U.S. members. Applying clinical criteria to make coverage determinations and support cost-effective healthcare.
Management Consultant
Management consultant evaluating AI-generated strategy, market analyses, financial models, and business cases for 24-MAG. Developing rubrics, scoring work, and providing evidence-based feedback.
CDP Consultant
CDP Consultant supporting data privacy and information security at Bounteous, a global AI services firm. Evaluating data handling, risks, and lifecycle protection measures.
Databricks Consultant, Mid-level
Consultor Databricks desenvolvendo e sustentando pipelines de dados para projetos de engenharia na EVT. Otimizando ingestão, transformação e disponibilização de dados em ambiente Databricks.
Predictive Analytics Consultant
Predictive analytics consultant deploying AWS machine-learning models for MeridianLink’s credit decisioning solutions. Building MLOps pipelines, monitoring systems, and production-grade underwriting and risk-scoring applications.
Delivery Consultant
Delivery Consultant leading enterprise implementations for Sayari’s commercial risk intelligence platform. Managing programs, partners, documentation, risks, and customer delivery from kickoff through Customer Success handoff.
Discover Consultant
NIQ Discover Consultant analyzing NielsenIQ consumer, retail, sales, and market data for Weekday’s client. Translating business questions into dashboards, reports, and actionable insights.
Senior/Lead Consultant Employee Central
SAP SuccessFactors Senior/Lead Consultant implementing Employee Central solutions for Nagarro, a digital product engineering company. Leading workshops, project streams, presales activities, and post-go-live customer support.