Supervisor, Payroll Specialist
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Job Description
Payroll Services Supervisor at RSM leading a team with full cycle payroll processing. Ensuring high client satisfaction and effective team management across multiple states.
Responsibilities:
- Responsible for leading a team of Payroll Service Associates and Senior Associates via daily interaction and conducts one-on-one meetings to develop consultants, troubleshoot and prioritize work
- Support practice management to assess your team’s performance and deliver positive and constructive feedback
- Coach and mentor fellow teammates, leading and encouraging knowledge share within the team and company
- Serves as the first point of escalation for internal employees as well as clients
- Supports practice management in determining hiring and staffing/resource needs and utilization across the team
- Ensure accurate tracking of billable and non-billable time for invoicing and profitability
- Continuously identify problems, unexpected data trends and determine root cause to offer your team and the client a solutions
- Create strong client relationships that reinforce a partner philosophy, and are grounded in trust, service, and result in a high level of client satisfaction
- Assist the client in evaluating and troubleshooting system and process issues and identifies opportunity for escalation and improvement in/outside scope of Payroll Services
- Anticipate client needs through deep level understanding of payroll processes and operations
- Partners with clients on business impacting decisions that affect payroll and provides valuable insights
- Responsible for all timelines and execution of deliverables
- Maintain necessary training and industry certifications
Requirements:
- 5+ years of full cycle payroll processing experience in a multi-state environment
- 3+ years of people and performance management experience
- Expert knowledge of year-end and payroll tax reconciliations
- Experience using one or more of these systems: ADP Workforce Now or Workday Payroll
- Microsoft Office 365, Excel (including basic formulas and VLOOKUP’s)
- Excellent written and verbal communication skills
- Excellent critical thinking skills with an emphasis on problem-solving
- Strong organizational skills with the ability to meet deadlines
Benefits:
- flexibility in your schedule
- empowering you to balance life’s demands
- maintaining your ability to serve clients
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