Support Consultant
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Experience Consultant responsible for customer support strategies at ShowingTime. Resolving inquiries, promoting products, and ensuring efficient service delivery across multiple channels.
Responsibilities:
- Resolve customer inquiries and issues promptly
- Learn and master ShowingTime products and services
- Apply a range of support tools to assist customers effectively
- Follow standardized processes while adapting to individual needs
- Document cases accurately and efficiently
- Prioritize and complete pending cases
- Meet performance and productivity metrics
- Collaborate with internal and external support teams
- Promote additional ShowingTime products and services to customers
Requirements:
- Minimum of 1 year in customer service or a similar role
- High School Diploma or Equivalent Education
- Strong background in de-escalating calls
- Ability to address and resolve blocking issues raised by customers
- Strong multitasking and attention to detail
- Ability to thrive in a fast-paced environment
- Clear and articulate verbal and written communication
- Basic digital literacy and technical troubleshooting
- Fluent in English
Benefits:
- Equity awards based on experience, performance, and location
Similar Jobs
Program Consultant – Waste Diversion
Program Consultant focusing on waste diversion by providing technical assistance and managing relationships with clients. Involved in written communication, data entry, and in-person events.
SunSystems Application Consultant, Khmer-speaking
Application Consultant supporting major global clients like Starwood and RMIT in software implementation. Responsibilities include sales support, software demonstration, and customer relationship management.
Junior Consultant / Consultant
Junior Consultant/Consultant supporting a portfolio of tech clients in Germany. Delivering high impact PR and communications campaigns in a fully-remote environment.
Fundraising Consultant – RFP
Consultant supporting CPJ's fundraising program to enhance revenue growth and donor pipeline. Requires expertise in human rights and fundraising strategies.
Global Survivor Council Coordinator Consultant
Global Survivor Council Coordinator leading survivor engagement for the VAC Ministerial in Manila. Responsible for recruitment, preparation, and coordination of survivor delegates.
Travel Consultant – After Hours
Travel Consultant managing after hours travel arrangements including airline, hotel, and car reservations. Requires GDS knowledge and US citizenship for government contracts.
Senior MuleSoft Consultant
Senior MuleSoft Consultant working remotely on API-led integration projects. Focused on enhancing ERP and financial systems for a government client through the MuleSoft ecosystem.
Procurement Consultant
Procurement Consultant managing grant-funded contracts for Arizona state agency on a remote basis. Flexible part-time role focusing on procurement tasks and project coordination.
Acumatica Consultant
Acumatica Technical Consultant focused on ERP implementation and customization. Working in a niche technology company supporting startups to Fortune 500 businesses with strong technical solutions.
Senior DocuSign Consultant
Senior DocuSign Consultant leading DocuSign implementations and optimizations for enterprise environments. Collaborating with stakeholders to deliver effective digital agreement solutions in a remote setting.
Partner Services Consultant – Construction
Partner Services Consultant driving adoption and success of Autodesk products through partner enablement. Collaborating with technical sales and sales to optimize service delivery.
Business Travel Consultant – Sat-Wed
Travel Consultant providing exceptional support and travel arrangement services to corporate clients at Amex GBT. Working in a warm and inclusive remote team culture focused on innovation.
Managing Consultant – Life Sciences Advisory – Market Access
Managing Consultant in life sciences advisory for pharmaceutical and biotech companies. Delivering commercialization strategy and market access services with expertise in pricing, reimbursement, and regulatory compliance.
Managing Consultant – Life Sciences Advisory – Commercial
Managing Consultant in Life Sciences Advisory managing diverse projects to improve healthcare outcomes. Collaborating with clients to deliver innovative solutions in pharmaceutical and biotech sectors.
HCM Principal Consultant
Principal Consultant specializing in HCM Security, Integrations, and Data Migration for federal clients. Configure security controls, support integrations, and execute migration activities.
Alteryx Consultant
Alteryx Consultant designing and developing workflows for data transformation and automation. Collaborating with stakeholders to deliver scalable data-driven solutions for clients.
Pre-Payment Review Nurse Consultant
OIG Nurse Consultant at Gainwell overseeing Medicaid pre-payment activities. Conducting compliance reviews to combat fraud, waste, and abuse in the Medicaid program.
Consultant
Consultant supporting Accela system administration and enhancements for complex government entities. Partnering with SaaS clients for client success and technical troubleshooting.
Senior Consultant, D365 F&SCM, Manufacturing
Lead end-to-end Microsoft Dynamics implementations optimizing business processes for manufacturers. Collaborate with stakeholders and leverage Microsoft technologies for efficient solutions.
Senior Functional Consultant, D365 WMS
Senior D365 F&SC Functional Consultant focused on optimizing supply chain operations through Microsoft Dynamics. Collaborating with clients to implement and tailor solutions that meet their unique business needs.