Support Engineer – Telephony
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Job Description
Support Engineer für Telefonanlagen bei PraxisConcierge, einer digitalen Telefonassistenz für Arztpraxen und Kliniken. Konfiguration, Troubleshooting und technischer Kundensupport.
Responsibilities:
- Configure phone systems for customers
- Independently handle support tickets of all complexity levels
- Find fast, sustainable solutions to technical issues
- Provide phone support to customers during peak periods and critical situations
- Work closely with the Development and Customer Success teams
- Share technical feedback gathered through customer interactions
- Contribute to customer satisfaction and product quality
Requirements:
- Hands-on experience with phone systems
- Experience setting up and reconfiguring business telephony systems
- Experience with cloud phone systems (e.g., Placetel, Sipgate, 3CX, Starface) or on-premises systems (e.g., Auerswald, Agfeo, Telekom systems)
- Knowledge of SIP trunking, extensions, hunt groups, call forwarding, outside-line access, and codecs
- Systematic troubleshooting skills
- Ability to analyze logs, reproduce errors, and identify their root causes
- Clear, empathetic, and understandable verbal and written communication
- Fluent German language skills
- Ability to quickly familiarize yourself with unfamiliar phone system configurations
- Willingness to learn and a growth mindset
- Openness to feedback and new approaches to problem-solving
Benefits:
- Attractive package combining fixed and performance-based compensation
- Open, curious team with diverse skills and personalities
- Opportunities to learn from one another
- Opportunities for professional, personal, and entrepreneurial development
- Feedback-driven culture with opportunities to try new approaches
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