Support Engineer
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Job Description
Support Engineer helping growing customer base for eDiscovery platform in London. Working closely with the team to support customer needs and improve products.
Responsibilities:
- Be the first line of defense for customer tickets and questions.
- Help with customer onboarding and training.
- Build scalable systems for customer support, including our internal knowledge base.
- Channel customer feedback to our product development team.
Requirements:
- Proven interest in learning and teaching: You'll be educating customers every day and learning about our product and technical systems.
- A passion for software products and an interest in diving into the technical weeds on them.
- Great written and spoken and communication skills to enable you to communicate well with customers.
- Ability to juggle multiple priorities across competing customer requests.
- Interested in the sort of rapid growth that only early stage startups can provide.
- Extreme ownership and attention to detail. You’re a person who never drops balls.
- A bias for action: You ship fast and iterate based on feedback.
- (Optional) Knowledge of the Privacy or Legal fields.
- (Optional) Coding knowledge and interest in growing your coding skills.
Benefits:
- Impact: Your work will directly shape the future of the company.
- Growth: High ownership, deep collaboration with company leadership and customers.
- Speed: We move fast, ship often, and value autonomy.
- Culture: Our team is kind, collaborative, inquisitive, and inclusive.
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