Support Operations Manager
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Job Description
Support Operations Manager responsible for enhancing customer support operations in education sector. Building effective systems to ensure successful program execution with school and district partners.
Responsibilities:
- Own customer support + program operations end-to-end and oversee our support resources.
- Bring structure, clarity, and scalability to a fast-expanding part of the business.
- Strengthen customer support operations, working directly with school and district partners.
- Build systems that enable flawless program execution, including workflows and escalation paths.
- Serve as Incident Manager during customer-impacting issues.
- Continuously improve the support experience as the company evolves.
Requirements:
- 3-5+ years in customer support, customer operations, or education operations roles where you’ve built and improved systems
- Exceptionally strong written & oral communication
- High ownership — you proactively solve problems and only escalate when absolutely necessary
- Experience — required: experience in K12, tutoring, edtech, or multi-stakeholder service environments
- Scrappy problem-solver — you thrive in fast-changing environments and enjoy creating order from complexity
- Process architect — you can turn messy workflows into clean, repeatable systems
Benefits:
- Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!
- Access to 401k to help save for the future
- Well-rounded wellness benefits including access to free and low cost mental health resources and support services
- Fully remote work environment
- Company-owned laptop
- Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval.
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