SVP, Commercial and Growth
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Job Description
SVP scaling sales, customer success, implementation, and revenue operations for MD Integrations’ B2B telehealth infrastructure. Driving outbound enterprise growth and expansion across digital health markets.
Responsibilities:
- Own and drive the full commercial engine of a B2B telehealth and clinical infrastructure company
- Own enterprise-wide commercial strategy integrating new sales, retention, and expansion
- Oversee SMB and Mid-Market sales focused on inbound and targeted outbound sales to direct-to-consumer telehealth brands
- Steer pricing strategy, deal structure, and commercial terms to maximize long-term revenue and margin
- Drive annual revenue planning, logo and bookings targets, pipeline governance, and forecasting to senior leadership and the Board
- Lead sales and go-to-market initiatives with digital health brands, self-funded employers, benefits brokers and consultants, pharmacies, technology partners, and other digital health partners
- Develop the sales organization into a predictable outbound enterprise sales machine
- Build repeatable, scalable sales processes and team structures for hyperscale growth
- Drive new market entry through strategic alliances across pharmacy, technology, broker, and consultant ecosystems
- Oversee sales compensation design and uncapped commission structures
- Own customer success end-to-end, including retention, satisfaction, revenue expansion, KPIs, and customer health metrics
- Identify expansion opportunities, mitigate churn risk, and upsell new clinical modalities and network states
- Lead customer implementation and ensure customers are onboarded on time, on budget, and to quality standards
- Establish scalable implementation processes and playbooks that reduce Time-to-Live while maintaining clinical compliance
- Coordinate Customer Success, clinical operations, and sales for seamless handoffs and blocker removal
- Define revenue operations infrastructure with the President and SVP of Finance
- Set standards for pipeline hygiene, forecasting accuracy, and revenue analytics
- Sponsor technology and automation investments that improve productivity and capacity while protecting margin
- Report to the President & COO
Requirements:
- 8+ years of commercial leadership experience in B2B digital health, telehealth infrastructure, DTC telehealth, health tech, or a closely adjacent industry
- 3 years in a senior executive role with ownership of multiple commercial functions, ideally including sales, customer success, and at least one of revenue operations or implementation
- Demonstrated success scaling a commercial organization through a hyperscale or high-growth phase
- Experience transitioning from founder-led/inbound traction to a repeatable mature sales motion, including outbound and sophisticated sales cycles
- Expertise in telehealth, self-funded employer market, complex B2B RFPs, big pharmaceutical relationships, or enterprise benefits integration
- Ability to collaborate with technical functions including APIs and EHRs
- Ability to collaborate with clinical functions including corporate practice of medicine, risk, and compliance
- Ability to understand commercial situations quickly
- Ability to assess broader enterprise impact, including clinical risk versus revenue gain
- Ownership of outcomes and ability to hold the organization to high performance standards
- Ability to work with pace, authenticity, and interpersonal confidence
- Ability to identify patterns, interconnections, and interdependencies across commercial, clinical operations, and company functions
- Comfort working with short deadlines and a bias toward action
- Humility and cross-collaboration in a tight-knit team
- Must be based in the United States; US visa sponsorship is unavailable
Benefits:
- Competitive salary commensurate with experience and qualifications
- Commission / incentive plan
- Total comp package prioritizing cash comp mix (50/50) over LTIs
- Health, dental, and vision insurance with generous subsidy for full-time, US-based employees
- Company-covered life and disability insurance for full-time, US-based employees
- 401(k) with match for full-time, US-based employees
- Professional development, on-the-job training, and growth opportunities
- Fully remote work with synchronous and asynchronous collaboration
- Collaborative and supportive work environment
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