System Administrator I – Practice IT
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Job Description
System Administrator I at Dandy transforming dental industry technology. Offering robust IT support to ensure operational integrity for dental practices globally.
Responsibilities:
- Assist in the installation, configuration, and maintenance of computer hardware, software, and peripherals
- Troubleshoot and resolve technical issues related to network, server, and workstation systems, and cloud systems
- Monitor system performance and ensure the availability and reliability of all IT systems
- Create documentation that enables fulfillment and CX teams to provision and troubleshoot customer hardware and software.
- Provide technical support to end-users, including remote support
- Assist with IT projects and initiatives as needed
- Stay up-to-date with emerging trends and technologies in the field of IT
- Participate in an on-call rotation for after-hours support and incident response
Requirements:
- 3+ years of professional experience working in an IT role
- Knowledge of network protocols and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs
- Familiarity with Microsoft Windows Server and Active Directory, and Google Workspace
- Experience with Windows operating systems and hardware
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)
Benefits:
- healthcare
- dental
- mental health support
- parental planning resources
- retirement savings options
- generous paid time off
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