Systems Analyst, Mid-level – Support and Processes
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Job Description
Analista de Sistemas e Processos Pleno na EVT, focado em gestão e melhoria de processos de TI. Atuação remota com foco em resultados e colaboração.
Responsibilities:
- Manage and improve IT and business-area processes.
- Manage and provision system access.
- Perform process mapping, analysis, and documentation, proposing improvements and standardizations.
- Manage and track support tickets and requests, ensuring SLA compliance and high-quality service delivery.
Requirements:
- Management and provisioning of system access.
- Mapping, analysis, and documentation of IT and business processes.
- Implementation of process improvements and standardizations.
- Tracking support tickets (incidents, service requests, and changes).
- Ensuring SLA compliance and service quality.
Benefits:
- Learning incentive programs (Udemy).
- Corporate English classes at accessible rates.
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