Team Lead, Accounts Receivable
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Job Description
Team Lead for Accounts Receivable in a healthtech startup utilizing AI to improve patient care. Overseeing invoicing, collections, and building an AR team in the Philippines.
Responsibilities:
- Oversee the full O2C cycle across all Heidi entities: invoicing, collections, cash application, customer reconciliations, and dispute resolution.
- Serve as the escalation point for complex billing and collection issues, ensuring timely, professional resolution that protects the customer relationship.
- Lead month-end and year-end close activities, delivering timely reconciliations and accurate AR reporting.
- Build and mentor a team of AR Analysts, setting clear goals and fostering a high-performance, collaborative culture.
- Establish training programs and knowledge-sharing best practices to upskill the team and reduce key-person risk.
- Design, implement, and continuously refine AR policies, SOPs, and internal controls to strengthen accuracy, timeliness, and auditability.
- Identify automation opportunities and partner with IT, FinOps, and Engineering to scale AR operations and eliminate manual effort.
- Monitor key AR metrics (aging, DSO, collection rates, dispute trends) and deliver actionable insights to leadership and stakeholders.
- Provide regular AR performance reports that drive data-informed decision-making across Finance and the wider business.
- Partner with Sales, Customer Success, RevOps, Legal, and Engineering to ensure billing accuracy, resolve contract or system issues, and improve the overall customer experience.
- Support internal and external audits, providing documentation and analysis to maintain compliance and transparency.
Requirements:
- Bachelor’s degree in Accounting, Finance, or a related field.
- 5+ years of progressive Accounts Receivable experience, including 3+ years in a leadership or management role.
- Strong command of AR principles, accounting standards (IFRS/GAAP), and financial reporting.
- Demonstrated ability to build, lead, and develop high-performing teams.
- Proficiency with ERP systems (e.g., NetSuite, SAP) and AR automation tools.
- Excellent analytical skills with the ability to interpret data, spot trends, and recommend process improvements.
- Strong written and verbal communication skills; comfortable engaging internal teams and external customers across time zones.
- Proven track record of thriving in fast-paced, dynamic environments while managing competing priorities and tight deadlines.
- Comfortable operating in ambiguity - ability to take incomplete or messy information, make sound judgement calls, and figure things out on the fly without waiting for perfect data or fully defined processes.
- Experience managing billing and receivables across a multi-product portfolio, including navigating different pricing models, bundling structures, and revenue recognition requirements.
Benefits:
- Flexible hybrid working environment
- Learn from some of the best engineers and creatives, joining a diverse team
- Become an owner, with shares (equity) in the company, if Heidi wins, we all win
- The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
- If you have an impact quickly, the opportunity to fast track your startup career!
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