Team Ranger, Lead - L2
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Job Description
Microsoft Teams support lead troubleshooting M365 collaboration, voice, federation, identity, and networking issues. Supporting enterprise customers remotely from India.
Responsibilities:
- Support and troubleshoot Microsoft Teams meetings and live events
- Support and troubleshoot Microsoft Teams voice issues
- Troubleshoot federation issues
- Support Microsoft Teams, Skype for Business, and voice technologies
- Troubleshoot identity, networking, and hybrid deployment issues
Requirements:
- Demonstrated experience of M365 technologies (Preferably MS 900 Certification)
- Hands-on experience supporting Microsoft Teams, Skype for Business, and Voice technologies such as Cisco, Avaya, or Ribbon (MS 700/MS 721 or equivalent)
- Experience troubleshooting Microsoft Teams meetings and live events
- Experience troubleshooting Microsoft Teams voice issues
- Experience troubleshooting federation issues
- Understanding of identity solutions such as ADFS, DirSync/AADSync, and Single Sign-On
- Understanding of networking technologies, including HTTP, TLS, TCP/IP, DNS, web servers, and browsers
- Troubleshooting experience using Fiddler, HTTP Watch, Netmon, or IE Developer Tools
- Knowledge of Teams Devices
- Knowledge of Virtualization
- Knowledge of Skype for Business hybrid deployments
- 3+ years prior product, customer support, and/or technical support experience
- Fluent English reading, writing, and speaking
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