Technical Account Manager
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Job Description
Technical Account Manager leading strategic payment integration accounts and TAM teams across Latin America. Yuno provides global payment infrastructure, smart routing, and fraud prevention.
Responsibilities:
- Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges
- Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation
- Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring
- Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value
- Partner with developers and senior engineers to provide strategic technical guidance and support solution design
- Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap
- Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth
- Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery
- Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations
- Lead a team of TAMs while managing complex customer challenges
- Set best practices and define how the TAM function scales
Requirements:
- Fluency in English and Portuguese is a plus; Spanish is a plus
- 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments
- Proven track record of leading or mentoring technical teams
- Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger
- Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks
- Hands-on experience in at least one server-side language: Golang, Python, Node.js, or equivalent
- Familiarity with server and database technologies including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar
- Strong analytical, problem-solving, and project management skills
- Excellent organizational skills with the ability to manage multiple accounts, team priorities, and concurrent projects
- Clear and compelling communication with both technical and non-technical stakeholders at all seniority levels
- Experience with ticketing systems is a plus
Benefits:
- Competitive Compensation
- Remote Work – You can work from everywhere!
- Home Office Bonus – A one-time allowance to help you create your ideal home office.
- Work Equipment
- Stock Options
- Health Plan wherever you are.
- Flexible Days Off
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