Technical Account Manager
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Job Description
Technical Account Manager optimizing campaigns, integrations, and performance for RTB House’s AI-powered advertising platform. Troubleshooting tracking, delivery, and client e-commerce issues across APAC.
Responsibilities:
- Monitor campaign pacing, delivery, and key performance metrics daily
- Identify underperformance and propose timely optimization solutions
- Implement technical or operational changes to resolve performance issues
- Plan and execute campaign setups according to client objectives
- Verify tracking code implementation and troubleshoot tagging or feed issues
- Oversee advertising materials and ensure technical readiness before launch
- Investigate and resolve discrepancies, frequency, publisher/host performance, and tag drop-off issues
- Manage integrations between RTB House systems and client e-commerce platforms
- Provide rapid, solution-focused responses to performance-impacting incidents
- Collaborate with account managers, sales teams, and HQ technical support
- Participate in meetings to align technical strategy with campaign goals
- Handle Jira ticketing-system requests within SLA timelines
- Contribute to process improvements, internal knowledge sharing, and TAM best practices
Requirements:
- Excellent communication skills; fluency in English is required
- Highly motivated and eager to learn in a fast-paced environment
- Strong time management and attention to detail
- Proactive problem solver who takes ownership of challenges and delivers effective solutions
- Strong analytical skills
- Comfortable supporting high-profile clients while balancing priorities and delivering high service standards
- Proven experience with HTML, JavaScript, REGEX, URL structures, or relevant web development skills
- Experience with web and network debugging tools, such as Chrome DevTools, Postman, Charles Proxy, or Fiddler
- Practical knowledge of Microsoft Excel / Google Sheets for report generation and data analysis
- Working knowledge of GTM, Google Analytics, Shopify or other e-commerce platforms, and MMPs is advantageous
- Experience running conversion lift, A/B split, or incrementality testing frameworks is a plus
- Experience managing campaign delivery and pacing against client targets and internal margin goals is a strong plus
- Familiarity with cookies and tracking concepts is a plus
- Understanding of digital advertising metrics and abbreviations, such as ROI, CPC, CPM, SSP, and DSP
- Awareness of distinctions between performance-driven and branding-focused campaigns
Benefits:
- Being part of an award-winning organization, with outstanding growth numbers
- Work on a great product based on the newest AI Technology (Deep Learning)
- The joy of working and learning in one of the fastest growing tech companies in Europe
- Being part of ambitious projects and working with teams of talented and collaborative people
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