Technical Account Manager
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Job Description
Technical Account Manager architecting and managing Veeam data resilience and security solutions. Delivering consulting, project guidance, implementation support, and client knowledge transfer across the United Kingdom.
Responsibilities:
- Provide input to the writing of proposals and Statements of Work
- Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables
- Provide overall project guidance, including project plans, schedules, communication plans, resource plans, and status updates
- Assist with assessment and design of solutions and post-installation issues
- Assist with Veeam Software solution implementation effort estimation
- Create white papers, solution guides, best practices, and custom documentation
- Deliver onsite knowledge transfer on Veeam Software solutions
- Document configurations and completed activities
- Analyze installed environments and guide optimal Veeam Software configurations
- Facilitate communication between clients and Veeam support
- Identify additional client-environment needs addressable with Veeam Software solutions
- Provide input for process and documentation improvements
- Travel overnight to meet company goals and objectives
Requirements:
- VMware VCP, Microsoft MCSE or equivalent experience
- Prince 2, ITIL, PMP, or equivalent experience
- Bachelor’s Degree in technology required; a combination of education and experience will be considered
- Hands-on experience with Veeam’s Core products
- Proven Consulting and Project Management experience
- Significant experience and understanding of virtualization technologies such as VMware and Hyper-V
- Experience with disruptive storage systems and technologies, including Nimble, Nexsan, Actifio, and Veeam
- Hands-on experience with networking protocols and equipment, including Fibre Channel, Ethernet, and Cloud services
- Experience with traditional storage and backup architectures, including EMC, NetApp, IBM, HP/3PAR, Hitachi, and Dell
- Hands-on experience with enterprise applications such as Exchange, SQL, and Oracle
- Experience with Data Management, Data Protection, and Data Analytics
- Extensive experience with Data Center, Business Continuity, and Operating Systems
- Experience successfully managing multiple simultaneous projects and accounts
- Working knowledge of Cloud technologies, capabilities, and protocols
- Overnight business stays; travel amount expected 50%+
Benefits:
- 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private medical, dental, and vision insurance with dependent enrolment
- Life insurance with enhanced coverage and global 24/7 protection
- Income protection after 26 weeks, covering a portion of salary
- Defined contribution pension plan with employer match
- Worldwide travel insurance for business and leisure, with option to enroll dependents
- Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
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