Technical Customer Success Manager – Workload Automation
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Job Description
Technical Customer Success Manager managing enterprise client relationships and solutions. Focusing on automation and observability in IT processes across diverse industries.
Responsibilities:
- Primary technical and strategic point of contact for a defined enterprise customer base
- Build long-term, trusting relationships with customer stakeholders
- Successfully implement, enable adoption of, and continuously optimize the ANOW! Automate and ANOW! Observe solutions
- Conduct regular service reviews, health checks, and strategic alignments with customers
- Analyze optimization opportunities, performance improvements, and potential risks
- Identify cross-sell and up-sell opportunities
- Translate customer feedback into concrete requirements and input for Product Management and Engineering
- Work closely with Support, R&D, Product Management, and Sales to ensure high customer satisfaction
- Support customers in implementing best practices in workload automation, observability, DevOps, and cloud technologies
- Guide customers in expanding use cases, integrations, and enterprise-wide adoption of the solutions
Requirements:
- Degree in Computer Science, Information Technology, or a related field
- Several years of experience in customer support, customer success management, or a comparable role in the enterprise software environment
- Fundamental knowledge of cloud platforms such as AWS, Azure, or GCP
- Experience with container technologies such as Docker and Kubernetes (EKS, GKE, or AKS)
- Understanding of IT architectures, particularly networks, servers, databases, and cloud computing
- Knowledge of IT security technologies and common security standards and best practices
- Technical expertise in Automic, Control-M, or Airflow, including architecture, agents, APIs, and integrations
- Experience with observability platforms such as Grafana, Dynatrace, Datadog, or similar tools
- Excellent written and verbal communication skills
- Business-fluent German and English
- Strong analytical skills and a structured, solution-oriented mindset
- Team player with strong interpersonal skills
Benefits:
- Flexible work arrangements
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