Technical Delivery Manager
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Job Description
Technical Delivery Manager launching Contacx’s Amazon Connect consulting operation in New Zealand. Leading CCaaS implementations, AWS AI solutions, senior client relationships, and NZ squad growth.
Responsibilities:
- Own delivery of Amazon Connect implementations end to end, from scoping to go-live
- Act as the trusted lead for senior client stakeholders
- Work alongside squad leaders, engineers and delivery analysts to deliver projects on time and to a high standard
- Manage several projects and clients at once, keeping scope, risk and timelines on track
- Help shape how the NZ squad works as it grows
- Build strong relationships with AWS in New Zealand
- Help establish and grow Contacx's presence in the New Zealand market
- Deliver solutions leveraging AWS AI technologies, including generative and agentic AI
- Join the Melbourne squad initially to learn Contacx's delivery approach, then help establish the NZ squad
Requirements:
- Hands-on experience delivering CCaaS implementations (Amazon Connect, Genesys, NICE, Five9 or similar) from a consulting background
- Experience in a client-facing and delivery role that includes managing senior stakeholders
- Curiosity about AI and how generative and agentic tools can transform customer experience
- Experience owning projects from kick-off to go-live and beyond, including scope, timelines and client outcomes
- Ambition and drive to grow and help build something new
- Comfort in a flat, fast-moving environment
- Based in New Zealand, ideally in or near Auckland, or able to travel there regularly
Benefits:
- Funded AWS certifications
- Hands-on development in a flat, flexible structure
- Remote working
- Eligibility for a profit-share scheme
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