Technical Implementation Manager
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Job Description
Implementation Manager for CreatorIQ, leading customer onboarding and technical setup of their SaaS platform. Collaborate with teams to ensure successful implementation and high user adoption.
Responsibilities:
- Lead end-to-end onboarding and implementation for CreatorIQ customers, from kickoff through go-live and handoff
- Align on customer requirements, technical feasibility, and implementation timelines
- Enable customers to confidently adopt and scale their use of the platform by configuring the CreatorIQ platform based on customer requirements, use cases, and package scope
- Support technical setup including data imports, integrations, and system configuration
- Work with APIs, data mapping, and workflows to ensure smooth platform adoption
- Serve as a platform expert, delivering tailored training sessions aligned to customer workflows and goals. Translate technical concepts into clear, easy-to-understand guidance for non-technical users
- Partner closely with Sales, Customer Success, Product, and Engineering teams
- Provide feedback to Product and Engineering to improve platform capabilities and implementation processes
- Apply implementation best practices and continuously improve onboarding processes
- Troubleshoot technical issues and provide solutions during onboarding
- Contribute to automation, tooling, and scalable implementation frameworks
Requirements:
- 4+ years of experience in SaaS implementation, technical onboarding, solutions engineering, or similar roles
- Strong technical aptitude, with experience working on: APIs and integrations, Data mapping and workflows, SaaS platforms and system configuration
- Solid project management skills, with the ability to manage multiple implementations simultaneously
- Strong problem-solving mindset and ability to work in fast-paced, ambiguous environments
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders
- Process-oriented and collaborative team player with a startup mentality, adaptability to change, and willingness to travel up to 25% annually.
- Nice to have: Experience with REST APIs, JSON, or integration tools
- Familiarity with data handling, SQL, or data pipelines
- Experience with CRM or marketing platforms
- Exposure to influencer marketing or creator economy tools
- Experience or familiarity with AI tools to drive efficiency and process improvements within implementation workflows.
Benefits:
- People: work with talented, collaborative, and friendly people who love what they do.
- Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
- Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
- Work/life harmony: 26 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
- Medical insurance, life insurance, and business travel insurance
- Stock options as part of our equity-sharing program.
- Comprehensive perks program providing stipends for cell phone and internet, home office setup, mental wellness, professional development and tuition reimbursement, plus occasional company-funded meal opportunities throughout the year.
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