Technical Implementation Manager
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Job Description
Technical Implementation Manager at RapidSOS delivering life-saving data solutions to emergency communications centers. Leading technical deployments and ensuring effective implementation while traveling extensively across the U.S.
Responsibilities:
- Manage and execute technical field deployments, including configuration, installation, and testing of VOIP-integrated RapidSOS solutions at emergency communications centers (ECCs)
- Own the end-to-end implementation timeline from onboarding to go-live and ensure all technical and logistical responsibilities are completed on-site, on-time, and to a high quality standard
- Travel frequently (75%) to public safety customer locations across the U.S. for on-site installs and technical troubleshooting
- Work closely with local IT teams, system administrators, and telephony providers to integrate RapidSOS products into varied communications environments
- Collaborate cross-functionally with Product, Engineering, Account Management, and Customer Success to escalate issues and optimize field execution
- Act as the technical liaison and subject matter expert on VoIP infrastructure requirements and deployment best practices
- Identify scope and technical risks, assist in overcoming limitations both internally and externally
- Gather feedback from field installs and customer interactions to drive continuous improvement in our implementation playbooks, processes, and documentation
Requirements:
- 5+ years of experience in a field implementation, VoIP systems engineering, or technical project management role with on-site deployment responsibility
- Deep working knowledge of VoIP infrastructure (e.g., SIP, PBX, SBCs), telephony, and ideally public safety technology ecosystems
- Proven experience with installing, configuring, and troubleshooting software/hardware solutions in live production environments
- Demonstrate the ability to represent RapidSOS with professionalism in highly visible customer settings, while leveraging strong communication and coordination skills to guide partners through technical implementation steps and timelines
- Demonstrates experience in project management, adept problem-solving abilities, and organizational skills, ensuring successful outcomes and efficient execution of tasks and initiatives
- A proactive solutions-first mindset with the adaptability & flexibility to thrive in a high-growth environment where priorities can shift quickly
- A team player with a low ego and high sense of mission alignment
- Ability and willingness to travel 75% of the time
Benefits:
- Competitive salary and benefits and equity participation
- A dynamic, flexible and fun start-up work environment with a highly talented team
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