Technical Operations Support
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Job Description
Technical Operations Support/Coordinator focusing on operational processes and client inquiries during night shift hours. Ensuring smooth communication and workflow between night and day teams.
Responsibilities:
- Serve as the primary point of contact for client inquiries during US daytime hours
- Support day-to-day operational processes and system configurations
- Perform quality assurance (QA) checks to ensure accuracy and completeness of work
- Prepare and maintain Standard Operating Procedures (SOPs), documentation, and detailed handover notes
- Monitor dashboards and operational reports; identify and escalate issues when necessary
- Collaborate closely with internal teams to troubleshoot and resolve operational challenges
- Ensure adherence to established workflows, processes, and documentation standards
- Proactively follow up on tasks and unresolved issues to ensure closure.
Requirements:
- Entry-level: 0–2 years in operations, support, QA, or a related role
- Operational support and workflow management
- SOP and documentation maintenance
- Strong attention to detail and process adherence
- Problem-solving with proactive follow-through
Benefits:
- Must be willing and able to work Philippines night shift hours to support US daytime operations
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