Technical Product Business Analyst, LATAM
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Job Description
Technical Product Business Analyst conducting analysis for Innovation Lab products. Working remotely to ensure product requirements are met and supported.
Responsibilities:
- Conduct comprehensive business and technical analysis across all Innovation Lab products
- Translate approved product direction into clear functional and technical requirements
- Support product build efforts by clarifying requirements and validating completed work
- Serve as a primary owner for Product Support inquiries
- Identify recurring support patterns and usage gaps, translating them into actionable recommendations for product enhancements
- Create and maintain product documentation
- Collaborate with Architects and Engineering to validate feasibility, dependencies, and solution approaches
- Provide training and guidance to internal teams and customers
- Facilitate communication across cross-functional teams
- Engage in integration and solution-design discussions for complex features
- Uphold Innovation Lab standards for analysis, documentation, and support
- Coordinate with data and reporting resources to define and validate data requirements
- Provide insights and recommendations to product leadership based on customer feedback.
Requirements:
- 3+ years of experience in a Business Analyst or Technical BA role within a SaaS, consulting, or enterprise technology environment
- 3+ years of experience supporting technology or platform implementation projects
- Demonstrated ability to independently lead requirements gathering and solution definition
- Proven success crafting clear, scalable product solutions
- Hands-on experience with Salesforce implementations or administration
- Advanced knowledge of Flows, Permission Sets, and Data Modeling
- Deep understanding of the Software Development Life Cycle in an Agile environment using Jira and Confluence
- Experience assessing UI for readability and usability
- Experience performing administrative tasks including custom object creation, flows, data migration, SOQL queries, report generation, dashboard creation, platform maintenance, and installing managed packages
- Strong analytical, documentation, and communication skills
- Demonstrated ability to perform gap analysis between out-of-the-box Salesforce functionality and custom product requirements
- Experience partnering with designers to ensure functional requirements align with the Salesforce Lightning Design System (SLDS) for a native look and feel.
Benefits:
- Remote work options
- Training and guidance on product functionality and best practices
- Professional development opportunities
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