Analista de Resiliencia Operacional, Gestión de Incidentes
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Job Description
Resilience Analyst responsible for managing operational incidents and continuity plans in a fintech environment. Leading collaboration with technical teams for business continuity and regulatory compliance.
Responsibilities:
- Mantenimiento del SGCN Implementar y actualizar el Sistema de Gestión de Continuidad del Negocio, asegurando su alineación con las normas y regulaciones aplicables (CMF, ISO 22301).
- Análisis de impacto al negocio (BIA) y análisis de riesgos (RIA) Definición e implementación del análisis de impacto al negocio (BIA) y el análisis de riesgos de interrupción (RIA), identificando los procesos críticos y sus dependencias.
- Planes de Continuidad del Negocio (BCP) Desarrollar, mantener y actualizar los Planes de Continuidad del Negocio, asegurando que estén vigentes, validados y disponibles para su activación ante una contingencia.
- Planes de Recuperación ante Desastres (DRP) Apoyar la elaboración y mantenimiento de los planes de recuperación ante desastres, coordinando con las áreas de Tecnología y Operaciones para asegurar su viabilidad técnica.
- Pruebas y simulacros de continuidad Planificar, coordinar y ejecutar pruebas periódicas de continuidad (simulacros de crisis, recuperación ante desastres, failover), documentando resultados y liderando acciones de mejora.
- Capacitación y cultura de continuidad Diseñar y realizar capacitaciones sobre los planes de continuidad del negocio para las áreas críticas, promoviendo una cultura de preparación y respuesta ante contingencias.
- Gestión y atención de incidentes Apoyar la gestión del incidente, orquestar y movilizar equipos, analizar y reportar los incidentes operacionales, asegurando la trazabilidad completa del evento y la comunicación oportuna al ente regulador cuando corresponda.
- Actividades de la Gerencia Apoyar en las tareas de asignación internas dentro del equipo.
Requirements:
- Formación académica Ingeniería Civil Industrial, Ingeniería Comercial (con fuerte afinidad por la gestión tecnológica), Ingeniería en Ejecución o Informática, o carreras afines orientadas al control de procesos y proyectos.
- Años requeridos: entre 1 y 3 años en áreas de riesgo operacional, continuidad del negocio o gestión de incidentes, en instituciones financieras o tecnológicas.
- Participación en roles de Gestión de Incidentes (ITIL), Continuidad del Negocio (BCP) o Gestión de Crisis en empresas digitales y/o reguladas (banca, fintech).
- Elaboración o mantenimiento de planes BCP o DRP.
- Elaboración de reportes de riesgo para comités internos o reguladores.
- Suma puntos: experiencia en industrias con alta exigencia regulatoria (banca, seguros, fintech) o certificación ISO 22301.
- Dominio técnico Excluyentes: Gestión de continuidad del negocio: BCP, DRP, BIA, RIA.
- Normativa CMF aplicable a continuidad operativa y gestión de incidentes.
- Deseables (plus): Experiencia con herramientas de monitoreo, alertamiento y gestión de incidentes (ej. Jira Service Management, PagerDuty, Datadog, Opsgenie).
- Conocimiento de ITIL v4 en gestión de incidentes y problemas.
- Idiomas Español: nativo. Inglés técnico (deseable): para lectura de estándares internacionales (ISO 22301, ITIL, Basilea) y documentación técnica.
Benefits:
- Presupuesto anual para autogestionar capacitación.
- Teletrabajo.
- Día del cumpleaños libre.
- Medio día cumpleaños hij@s/padres.
- Viernes cortos (todos los viernes terminamos a las 14 horas).
- Work from anywhere (¡Trabaja desde donde quieras! Solo recuerda tener una buena conexión a internet).
- Entre muchos otros!!!
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