Technical Product Specialist
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Job Description
Technical Product Specialist für ASUS-Client-Systeme, Windows-Umgebungen und Softwarelösungen. Technische Beratung, Produktpräsentationen, Proofs of Concept und Partnertrainings ohne eigene Vertriebsverantwortung.
Responsibilities:
- Support Account Management, distribution and specialist retail partners, and end customers in Germany and Austria with professional client systems
- Provide technical support during partner and customer meetings, projects, tenders, and requests for quotations
- Support the technical positioning of client solutions
- Deliver technical product presentations
- Prepare demos and proof-of-concept scenarios
- Translate product advantages into clear customer benefit arguments
- Provide technical support for BIOS/UEFI, drivers, software installations, device configuration, and Windows deployment
- Support integration, compatibility testing, and troubleshooting
- Systematically follow up on technical issues
- Advise on ASUS software solutions, including their features, benefits, and possible applications
- Train partners, distributors, and internal colleagues
- Prepare technical product knowledge, use cases, and key features
- Exchange information with FAE colleagues at headquarters
- Incorporate product updates and new solution approaches into local operations
- Consolidate issues, market requirements, and suggestions for improvement
- No direct responsibility for sales, acquisition, or commercial account management
Requirements:
- Completed vocational training or degree in IT, such as IT specialist for system integration, or a comparable qualification
- Professional experience in IT helpdesk, technical support, Field Application Engineering, or a comparable technical role
- Good knowledge of professional client systems and Windows client environments
- Knowledge of device configuration, software distribution, BIOS/UEFI, drivers, and common desktop computer failure patterns
- Understanding of integrating devices and software into enterprise environments
- Very good German language skills
- Good English language skills
- Independent, structured, service-oriented, and solution-focused working style
- Strong technical affinity and initiative
- Willingness to collaborate with local and international teams
- Willingness to travel for meetings in Germany and Austria
Benefits:
- Flexible working hours
- 30 days of annual leave
- Urban Sports Club membership
- BusinessBike
- Company pension scheme
- Attractive employee discounts
- Corporate Benefits
- Employee referral program
- Modern equipment for office and mobile working
- Company and team events, such as LAN parties and year-end celebrations
- High level of autonomy and the opportunity to make a significant impact in a growing company
- Trusted position in an international environment with exciting responsibilities
- Performance-based bonus linked to the achievement of defined KPIs
- Fixed salary paid over 13 monthly installments
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